Privacy Policy

HotelServe ("we", "our", "us") respects the privacy of its users and is committed to protecting the personal information that you share with us. This Privacy Policy explains how information is collected, used, disclosed, and protected when you use the HotelServe mobile application ("App") and related services.

This app is operated for Hotel Avenue Plaza, Mundra, Gujarat, India.

By using the HotelServe App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About HotelServe

HotelServe is a mobile application developed to provide hotel-related services, information, bookings, customer support, and guest convenience features for Hotel Avenue Plaza, Mundra, Kutch, Gujarat, India.

2. Information We Collect

a) Personal Information

• Full name
• Mobile number
• Email address
• Address
• Booking details
• Identity details (if required by law)

b) Device Information

• Device model
• Operating system
• App version
• Unique device identifiers
• IP address

c) Usage Information

• App interactions
• Features used
• Pages visited
• Time spent in the app

d) Location Information

• Approximate location (only if permission is granted)

3. How We Use Your Information

• Hotel room booking and reservations
• Guest check-in/check-out services
• Customer support and service communication
• Notifications and updates
• Improving app functionality and user experience
• Legal and regulatory compliance
• Security and fraud prevention

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties.

• Hotel management and authorized staff
• Service providers (IT, cloud, SMS, email services)
• Government authorities if legally required
• Law enforcement agencies under legal obligation

5. Data Storage and Security

We implement appropriate technical and organizational security measures including secure servers, encrypted communication, access controls, and restricted internal access.

6. User Rights

• Access your personal data
• Request correction of your data
• Request deletion of your data
• Withdraw consent
• Disable permissions from device settings

7. Permissions Used by the App

• Internet access
• Storage access
• Location access (optional)
• Camera access (if applicable)
• Notifications

8. Children's Privacy

HotelServe does not knowingly collect personal data from children under 13 years of age.

9. Data Retention Policy

Data is retained only as long as required for service delivery, legal compliance, business operations, and dispute resolution.

10. Third-Party Services

• Google Firebase
• Payment gateways
• Analytics services
• Cloud hosting services

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted in the app and/or website with an updated effective date.

12. Contact Information

13. Consent

By using the HotelServe mobile application, you hereby consent to this Privacy Policy and agree to its terms and conditions.